ITC 47

ITC 47

Any eligible entity within the Commonwealth of Massachusetts can purchase a full range of technology services and products through RetroFit. RetroFit has been an authorized reseller for the Commonwealth since 1994.

Services Offered with Procurement of IT Equipment

RetroFit offers the following services to assist Eligible Entities of the Commonwealth with the procurement of IT equipment:

• Initial specification and pricing of equipment
• Tracking of equipment during shipment cycle
• Initial testing of equipment
• Inventory Management
• Asset Tagging
• Return of defective equipment
• Network testing
• Removal of old equipment
• Relocation of current equipment

Placing a Service Call

With RetroFit, placing a service call has never been easier! RetroFit has a state-of-the-art Call Management Center that allows Commonwealth’s customers web-based access to log and track service requests. Simply click on Customer Support Login and log in your user name and password. Once logged into our system, you can place a request for service.

Quotation Process

If you wish to receive a quotation on products or services, please call the following toll-free number: 800.966.2222.

If you wish to fax your quotation, please send the quotation request to the following toll-free fax number: 800.478.2040.

Procurement of Hardware

For hardware obtained from third parties, RetroFit ensures a 5% maximum equipment markup on incidental hardware. This is one of the lowest offered in the Commonwealth!

State Contracts

Purchasing technology products, services, or support through RetroFit is easy and fast. Who can use the contracts? Any eligible entity within the Commonwealth of Massachusetts (schools, libraries, state agencies, towns and municipalities) can procure a full range of technology services and products through RetroFit.

To purchase any of these products or services, contact your RetroFit Account Representative or email us at information@retrofit.com.